Activity log

A clear record of what changed, and who changed it.

TimePersonActivityType
Nov 10, 202611:24 AMAlex MorganUpdated the priority support SLAPriority supportPolicy
Nov 10, 202611:12 AMEvan WellsReplied to a customer#1042Ticket
Nov 10, 202610:48 AMJohn BrownAssigned a ticket to Technical support#1041Ticket
Nov 10, 202610:32 AMAlex MorganUpdated Agent permissionsAgent rolePermissions
Nov 10, 202610:15 AMAlex KochUpdated a knowledge base articleTeam permissionsContent
Nov 10, 202609:54 AMTom FarrellResolved an account access request#1038Ticket
Nov 9, 202604:28 PMAlex MorganCreated an automation draftRoute billing questionsAutomation
Nov 9, 202603:42 PMDaniel ShultzAdded an internal ticket note#1037Ticket
Nov 9, 202602:10 PMEvan WellsUpdated a customer profileMaya ChenCustomer
Nov 9, 202611:36 AMAlex MorganSaved workspace settingsTDesk SupportSettings
10 eventsDemonstration audit records

Production audit logs should be written by your server and protected from modification. These records demonstrate the interface.