Support analytics
Understand the conversations. Improve the experience.
Every conversation tells you something.
Demo reportExplore the sample reporting periods to see volume, response times, and the shape of your support.
Tickets received
362
8.4% from previous period
Tickets resolved
338
12.3% from previous period
First response
24 min
6 min faster this period
Customer happiness
96%
2.1 pts from 126 responses
Received, resolved, understood
November 4–10, 2026
ReceivedResolved
93.4%
Resolved to received ratio
52
Average received per day
Where conversations begin
Incoming tickets by channel
Email58%
Help center26%
Chat12%
Other4%
Channel share is part of the sample dataset.
A closer look at the experience
Service quality for the selected period
Median first response24 min
Median resolution3h 12m
SLA achievement94.6%
Customer satisfaction responses126
What the numbers can tell you
Use the sample to plan your reporting
- Start with first response.
Long waits can hide a routing or coverage problem. - Read satisfaction alongside volume.
A percentage means more when you know how many customers replied. - Turn repeated questions into guides.
Use your busiest topics to shape the knowledge base.
The detail behind the chart
Accessible daily totals; included in the CSV export
| Day | Received | Resolved | Difference |
|---|---|---|---|
| Wednesday, Nov 4 | 42 | 38 | 4 |
| Thursday, Nov 5 | 54 | 48 | 6 |
| Friday, Nov 6 | 49 | 46 | 3 |
| Saturday, Nov 7 | 61 | 54 | 7 |
| Sunday, Nov 8 | 44 | 42 | 2 |
| Monday, Nov 9 | 58 | 59 | -1 |
| Tuesday, Nov 10 | 54 | 51 | 3 |